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How to cancel my order on Zomato? The partner restaurant does not have any cancellation policy, whereas one can reach to the customer support of Zomato before the order has been accepted by the restaurant. Zomato customer support overlooks the cancellation if possible. What are the payment options available on Zomato? How many times can I use Zomato Gold in a day?
With the 3 Visits Pack, you can unlock Gold benefits 3 times at any of the partners. If you buy the plans with Unlimited visits, you can visit each partner as many times as you want, any time, any day. Is Zomato gold applicable on the buffet? However, there are a few restaurants that offer only buffet and are affiliated to Zomato Gold.
For any further queries, you can contact their respective helpline no. I ordered food from Burger Point via Zomato. The order was manhandled and the burger was not perfectly made. I had complained about the same before too but no action was taken. It has been twice that I ordered something from Burger Point and it was spilt. This time I had mentioned the same in the instructions that please make sure the packaging is done properly to avoid any spillage. The order was placed and was expected within 25 minutes. The delivery was made on time.
As I received the order, I checked the packaging. The packaging looked fine. But, I was afraid of what if the burger is not properly kept. As I opened the box to eat, I saw that it was again in the same condition. Everything falling in the box. I clicked a picture and sent it to Zomato.
I complained about the same on the customer care but no action was taken. It has been such a bad experience. The food tastes so good but due to the displacement of stuffing, it gets difficult for one to have it! I ordered Dominos Pizza from Zomato, which turned into a sticky pasta-like dish. The pizza cheese-loaded which is to be handled with care. However, they keep the boxes in such a manner that the cheese sticks to the upper lid. I sent the images on the Zomato chat but got no response from the chat assistant.
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I spent almost an hour to get another pizza which was again delivered in the same condition. Zomato should train their delivery persons on how to handle food items to prevent spillage. With no cheese, how can one eat a pizza! They sent a few credits stating that it is for the inconvenience caused. I had ordered food from Zomato on 10th September , which was delivered on time but the quality was unacceptable. The food delivered was partially cooked, also it was delivered in an open bag! After all this, I contacted the chat support where I received the reply immediately.
The chat assistant since that day is making excuses regarding the refunds.
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At the moment, the chat assistant credited Rs. Later on 20th September , I received a message from the chat assistant that full amount will be refunded by 24th September Until 24th September , no amount was credited. I contacted the chat support on 24th September , but no response received from their end. They have declined in recent years and do not focus on quality anymore! I ordered a deluxe thali and a chili paneer roll. The amount that I had to pay after placing the order was Rs.
After placing the order, I immediately received the confirmation.
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The status of the order was being conveyed to me via texts. I called up the customer service and shared the picture of incomplete order.
The executive apologized for the inconvenience and assured me that the missing item will be delivered within the next 30 minutes. After 30 minutes, I called up again but yet again, I was just given the assurance. While placing the order, I specifically mentioned that:. The amount that I was supposed to pay was Rs. The received order was totally like the description.
The packages were handled with care and the kitchen instructions were followed appropriately. Home Categories. Recharge and Bill Payments Offers. Electronics Offers. Footwear Offers. Books 90 Offers. Mobile Offers. Gifts Offers.
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